Upgrades and Downgrades

Can I upgrade/downgrade a delegate pass?

Yes, you will be able to upgrade or downgrade a delegate pass via your online account from January 2018.

Please contact us, if you need any help in the meantime.

Am I entitled to a refund if I downgrade a delegate pass?

Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

How much does it cost to upgrade a delegate pass?

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.

When is the latest I can upgrade/downgrade a delegate pass?

You can upgrade/downgrade a delegate pass from January 2018 up until the last day of the Festival, Friday 22 June 2018.