Head to any of the information desks around the Palais for general directions, advice, or if you need specific assistance.
If someone looks unwell or seems in need of assistance and you are concerned for their safety, explain your concern to a member of staff and ask that they help the person to get home safely.
If someone is extremely unwell and incapable of walking or standing, call an ambulance immediately on 112.
These are your two essentials. It is hot in Cannes so keep hydrated and top-up your sun cream regularly. There are water coolers throughout the Palais. Unless marked otherwise, Cannes tap water is safe to drink, so carry a bottle with you and fill up as you go.
There are medics and trained first-aiders on hand in the Palais and at the Cannes Lions Beach during the Closing Party. There are also a number of local pharmacists and doctors in Cannes and the Cannes General Hospital has an after-hours and weekends GP service. Remember to carry your health card if you’re an EU resident or medical insurance details if you’re an international visitor.
Please take care when crossing the Croisette. Remember to look both ways and use the pedestrian crossing; traffic can be travelling faster than you think.
As you would in any major city, please take precautions to stay safe and protect your possessions at all times. If you’re planning to attend one of our events, the awards show or a party run by our partners, please make sure you’ve planned your journey home. Don’t travel alone where possible. Book a taxi, walk with co-workers or trusted friends, especially late at night.
Leave your passport and any valuables in your room, and use a safe if there is one. Remember to close all windows before you go out. While out and about, keep bags fastened and don’t carry them facing to the roadside.
Be aware that we’ll be checking bags at the entrances to all of the main venues, and large suitcases/luggage will not be permitted inside the Palais. If you have any concerns during your time at the Festival, please just ask any Cannes Lions Official or alert a police officer.
In the event of a serious incident or emergency please call 112. Trained operators will either deal with your request directly or transfer you to the appropriate emergency service. Alternatively, call 18 directly for the French emergency services.
Useful contacts to know.
Hospital Centre Cannes
13 Avenue des Broussailles
+33 4 93 69 70 00
Accident & Emergency, open 24 hours
Cannes Central Police Station
1, Avenue de Grasse,
Côte d'Azur Taxis
+33 (0)4 93 99 27 27
La Croisette Tourist Office
Palais des Festivals, 1, Boulevard La Croisette,
06400, Cannes, France
+33 (0)4 92 99 84 22
Monday - Saturday, 9am - 7pm
Lost & Found
Lost & Found Office in Cannes
11, Avenue Saint Louis,
+33 (0)4 97 06 40 00
Monday - Friday, 8am - 6pm