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INTERNATIONAL FESTIVAL OF CREATIVITY | 17-24 JUNE 2017

FAQs

Everything you wanted to know about Cannes Lions, but were too afraid to ask.

Picking Up Your Badge

Where do I collect my badge?
All delegates can collect their badge from the Registration area inside the Palais des Festivals. Bring your confirmation or barcode email to the security checkpoint anytime between 08:00 and 20:00 from Friday 16 June. Gold and Platinum delegates will be able to pick up their badges at Cannes Lions desks in Terminal 1 and Terminal 2 at Nice airport during the daytime.
 
What do I need to have with me in order to collect my badge?
In addition to either your confirmation or barcode email, you will need photo ID (passport or driving license) to collect your badge. It is a good idea to have uploaded your photo in advance.
 
Where can I find my confirmation or barcode email?
The confirmation email was sent to the person who registered your pass online. In addition, each delegate will receive a unique barcode by email a couple of days before the Festival they are due to attend (if they have provided a direct email address). You will need to show either of these emails – on your phone, tablet or printed out – in order to get through the security checkpoint outside the main venue.
 
How long will it take to pick up my badge?
We recommend you allow at least 20 minutes for badge collection, once you have got through security. During peak times it will get busy, especially Sunday through Tuesday. Early mornings and evenings are typically quieter.
 
Am I allowed inside the security perimeter if I do not have a badge?
If you need to register to buy your pass, go to the security checkpoint and a member of staff will be happy to take you over to Registration. Without a badge, you will not be able to enter any of the other security checkpoints. Please see the map here.
 

Hotel Bars Access

Why do I have to show my badge when I go into the hotel bars?

Most large scale events in Cannes include the major hotels as part of their ‘official’ footprint. As the Festival has grown, access to the hotel bars and restaurants is in very high demand, making it more difficult to book tables and find places to have meetings during the day. Feedback from delegates new and old has been quite clear in recent years on this – so we’ve been working closely with the City and the hotels themselves on a way to manage these exclusive networking spaces better, whilst protecting the importance of after-hours socialising!  

Can I bring / meet somebody who isn’t a delegate into the hotel bars?

Yes. Anybody can join you and there is no charge - so long as there is space of course. They will just need to show their ‘hotel access’ on their smartphone to security when they arrive.

Where do I get a ‘hotel access’? Is there a deadline?

Your ‘hotel access’ will be generated as soon as you register it on your smartphone, in the Cannes Lions 2017 app. We recommend you download the app as soon as you can (it will be in the App store from April 2017). There’s no deadline – the hotels do have WiFi, so you could download the app and register for a ‘hotel access’ right there and then if you need to. But we strongly recommend you do it beforehand, to avoid fuss and delays.

Which hotels are affected?

The ‘Palace’ hotels are the large ones along the Croisette. The Majestic, directly opposite the Palais, the Carlton, the JW Marriott, the Martinez and the Grand.

Can anybody go in at night?

Yes. For 2017, there will be no need to wear or have or show a badge or ‘hotel access’ to go to, say, The Carlton Terrace after 8pm.

My badge is valid for 2 days, but I’m staying in Cannes longer – do I need a ‘hotel access’ as well?

No. Your official Festival badge will give you entry to the Hotels throughout the 8 days.

I don’t have a badge but my friend does. Can I use theirs?

No. The badges are non-transferable (that’s why they have a photo on) so please don’t share your badge with anybody else.

I’m a resident at one of the hotels. Do I need a Hotel pass as well? Can I use the bars?

Of course, if you’re staying at the hotel you will have full access to its facilities. If you want to visit the bar / restaurant at one of the other hotels, you will need to show your official delegate badge or a ‘hotel access’ on your smartphone.

So are you saying that soon we’ll have to pay to go into a bar, before we even buy a drink?

It is our intention that the hotel bars are thought of as part of the official Festival venues – along with Palais I and II, the Cannes Lions beach and many other beaches along the seafront, which has been ‘delegate only’ for years.

 

Booking a pass

How can I book a pass for the Festival?
Festival passes can be booked online from Thursday 12 January. You can also pay in person at the Festival. Some passes have limited availability so we recommend you book in advance of the Festival to avoid disappointment.  
 
What are the different passes and how much do they cost?
For all passes and prices, please click here

Is there a deadline for booking passes?
No. You can book both online and onsite at the Festival up until Saturday 24 June 2017.
However, if you do not register online and choose to register upon arrival at the Festival, a walk-up fee will apply per delegate pass. This applies to all Festivals (including Cannes Lions, Lions Health, Lions Innovation and Lions Entertainment) and pass types.
 
Can I book more than one pass at a time?
You can add several delegates before you pay or you can pay for them separately. Details of the passes you’ve booked will be listed in the Pass Manager section of your My Account area. 
 
I am bringing a group of more than 10. Can you help me to organise our trip?
We offer a group management service that makes it easier to book passes and accommodation for large groups. Please contact groups@canneslions.com for more information.
 
Are there any discounts on the pass price?
Some passes are available at Early Bird rates. Young Lions and Students also qualify for discounted rates. Early bird deadlines, discounts and eligibility details for the Young Lion and Student passes are all listed here.
 
I keep receiving email reminders, what do they mean?
You may have started but not completed a delegate booking: log back into your account and complete your pending booking or delete the booking from the Pass Manager section. You may not yet have paid for your pass(es): contact our Finance Team with any payment queries. Please have your order reference number (e.g. DL/123) to hand, which is listed in the confirmation email you received when you completed the online booking.
 
 

Cancellations

How can I cancel a booking?
If you or one of your party are no longer able to attend the Festival, click the Edit Details button on the delegate’s pass from the Pass Manager section of your My Account area. Please make sure you are aware of our cancellation policy before you choose to cancel your booking.
 
Can I receive a refund or credit if I cancel my booking? 
We regret that the Festival office will be unable to offer refunds or credits if a delegate pass is cancelled. However, it is possible to replace a delegate at any time, via the Pass Manager section of your My Account area. An administration fee of €130 + TVA for standard delegates and €80 + TVA for Young Lions & Students, is applicable for each name change completed online before midnight GMT 2 June 2017. The fee will increase to €200 + TVA for standard delegates and €110 + TVA for Young Lions & Students, after midnight GMT 2 June 2017.
 
I cancelled my booking by mistake, is there any way to reinstate it?
Yes. If you wish to reinstate a delegate pass, you can do so by clicking on the Edit Details button on the delegate’s pass, from the Pass Manager section of your My Account area.
 

Amendments and Replacements

Can I change the name of a booked delegate?
Yes, if you wish to make a name change, you can do so by clicking on the Edit Details button on the delegate’s pass, from the Pass Manager section of your My Account area. An administration fee of €130 + TVA for standard delegates and €80 + TVA for Young Lions & Students, is applicable for each name change completed online before midnight GMT 2 June 2017. The fee will increase to €200 + TVA for standard delegates and €110 + TVA for Young Lions & Students, after midnight GMT 2 June 2017.   

If you choose the ‘Book Without Details’ option, the price of the delegate pass will include the administration fee. You will not be charged the admin fee again when you provide the delegate’s details later.
 
Is there a deadline to make a name change?
No. You can change the name on a delegate pass up until the last day of the Festival, Saturday 24 June 2017.
 
Can I change the name/email of the contact person?

If you wish to change the name/email of the booking’s contact person, please contact us.
 

Upgrades and Downgrades

Can I upgrade/downgrade a delegate pass?
If you wish to upgrade or downgrade a delegate pass, you can do so by clicking on the Edit Details button on the delegate’s pass, from the Pass Manager section of your My Account area. Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.
 
Am I entitled to a refund if I downgrade a delegate pass?
Our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.
 
How much does it cost to upgrade a delegate pass?

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes.
 
When is the latest I can upgrade/downgrade a delegate pass?
You can upgrade/downgrade a delegate pass up until the last day of the Festival, Saturday 24 June 2017.