Cancel

Not able to attend any more? Here's what you can do.
Cancelling a pass from the pass manager

How can I cancel a booking?

  1. Hover over the delegate’s pass in the Purchased Passes section of your Pass Manager
  2. Click on Pass Options
  3. Select 'Cancel pass'

Please make sure you are aware of our cancellation policy before you choose to cancel your booking. View our Terms and Conditions.

Can I receive a refund or credit if I cancel my booking?

We regret that the Festival office will be unable to offer refunds or credits for 2019 or 2020 if a delegate pass is cancelled. However, it is possible to replace a delegate. Find out how by visiting Amend or replace.

Pass Manager – Reinstate Pass

I cancelled my booking by mistake, is there any way to reinstate it?

  1. Hover over the delegate’s pass in the Purchased Passes section of your Pass Manager
  2. Click on Pass Options
  3. Select 'Reinstate pass'