Making changes to your Pass
Need to edit details for yourself or other delegates? We’ve got you covered. Find out how here.
If I book passes for my colleagues, can I then move the passes into their account so they can manage their own passes?
Passes can only be moved by order, so we would advise you to make separate purchases for individual pass management. To move passes between accounts, please reach out to Delegates team and we'll support in transferring, if possible.
Can I change the name of a booked delegate?
Name changes can be made until Midnight Saturday 20 June 2026 (from 00.01 BST Sunday 21 June) online on your Pass Manager, or at the registration desk onsite at the Festival after that date if badges have not been collected.
To proceed with a replacement, follow these steps:
On the pass you wish to replace, on your Pass Manager under Purchased Orders, click Options > Replace delegate > Add new delegate details > Save.
Can I book now and add a name later?
You can book a pass and add the delegate name later. To do so, please follow these steps: Select the pass in your Pass Manager > select ‘Book now - enter details later! > Save > Checkout, and you can add details to the pass anytime (though we always recommend adding details early, so your delegates get app access and receive all communications).
Please note: from 1 April, there is a fee of EUR250 + 20% TVA for checking out a nameless pass.
Do I have to print my passes once purchased?
All of our passes are physical, so no need to print passes ahead of time. As long as all of your passes are 'Ready to Go' in your Pass Manager, you'll be able to collect them onsite. More information about badge collection will be released closer to the Festival.
Can I upgrade my purchased pass?
Once you've completed the purchase of your pass, head to your Pass Manager and select your pass from the 'Purchased Orders' section. Click Options > Change pass, which will begin the process. From there, select the type of pass you would like to upgrade to, and make payment for the difference (if that applies).
Please note that as per our Terms & Conditions, we are unable to offer refunds or credits for downgrades.