Handy information if you need to change the details on a pass
To make a replacement online before the 17 June 2023, please navigate to Purchased Orders and follow these steps and proceed to checkout.
Options > Delegate Details > Edit Details > To replace the delegate please click here.
Up until Midnight GMT Thursday 6th April 2023 it is possible to make a name change free of charge.
From 00.01 GMT Friday 7th April 2023, an administration fee of €250 + TVA for Delegates and Young Lions (incl. Complete and Young Lions passes) and €125 + TVA for Students will apply per name change made online.
From Midnight GMT Saturday 17th June 2023 (from 00.01 GMT Sunday 18th June 2023), it will no longer be possible to make a name change via your online account, however you will still be able to make a name change at the registration area of the Festival, if the badge has not already been collected.
If you choose the ‘Unnamed Delegate’ option, you will be able to register your passes without having to provide any details. Please note this option is only available up until Midnight GMT Sunday 30 April 2023.
If you wish to change the name/email of the booking’s contact person, please contact us and we can update this on your behalf. We will need to know your order reference number, as well as the full name, email address and company address of the new contact person in order to make the change.
Your order reference number can be found in the subject header of your confirmation email which you received when you completed the online booking.