Globally renowned and respected, Kate Hardcastle MBE (Member of the Order of the British Empire) is the ultimate authority on consumer insights – a trusted voice and leading advocate known as the “Customer Whisperer”™. With a career spanning three decades, Hardcastle has pioneered the way in which brands connect with their audiences, shaping strategies for some of the world’s most iconic names, including Disney, Marks & Spencer and American Express. Drawing on direct insights from panels of consumers every month across multiple sectors, she crafts unparalleled strategies that elevate customer engagement, building genuine respect and authenticity between consumer and business.

Hardcastle’s influence has cemented her as an advisor who takes businesses from good to great, transforming them through enhanced consumer connections and actionable insights. As a formidable media commentator, she has made over 2000 contributions on major networks worldwide, including BBC, Sky News, Netflix, CNBC and NHK Japan. Her best-selling book The Science of Shopping is out now.