Nick Mercurio is Chief Client Officer of Ipsos North America. A proven organizational leader with a track record of innovation and growth in various sectors and industries, he currently oversees Ipsos’ Client Organization, Business Development, and Marketing & Communications teams across North America.

Since joining Ipsos in 2015, Nick has led his teams to significant year-over-year growth, improved profitability, and stellar client satisfaction scores. Earlier in his career, he served in leadership and CX consulting roles at InMoment (formerly MaritzCX) and Daymon Worldwide.

Nick is a thought leader and frequent public speaker on customer experience, the experience economy, and market research. He is based in Seattle, WA and is a father to Melina (5) and Lucca (3).