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Need help at the Festival?

Head to any of the information desks around the Palais for general directions or advice or if you need specific assistance. You can also look out for the here-to-help staff who will be easy to spot in ‘Staff’ t-shirts and badges.

Medical assistance

There are medics and trained first-aiders on hand in the Palais and at the Cannes Lions Beach during the Closing Party. There are also a number of local pharmacists and doctors in Cannes, and the Cannes General Hospital has an after-hours and weekends GP service. Remember to carry your health card if you're an EU resident, or medical insurance details if you're an international visitor.

In the event of a serious incident or emergency, please call 112. Trained operators will either deal with your request directly or transfer you to the appropriate emergency service.

If someone looks unwell or seems in need of assistance and you're concerned for their safety, explain your concern to a member of staff and ask that they help the person get home safely.
  • Inside the Palais - we have medics and security staff on site to assist.
  • Inside a hotel, bar, beach, yacht - speak to a member of staff.
  • In a public place - call the police on 112.
If someone is extremely unwell and incapable of walking or standing, call an ambulance immediately on 112.


If you have a safety concern while at the Festival or one of the fringe events, please contact a member of staff at the venue or let us know at

Accessibility Festival Support Team

We have a support team on standby during Festival hours. Check back here closer to the Festival to view the direct contact line.

Address Book

Useful contacts to know.

Hospital Centre Cannes
13 Avenue des Broussailles
+33 4 93 69 70 00
Accident & Emergency, open 24 hours

Police Station
Cannes Central Police Station
1, Avenue de Grasse,
09400, Cannes

Côte d'Azur Taxis
+33 (0)4 93 99 27 27

Tourist Office
La Croisette Tourist Office
Palais des Festivals, 1, Boulevard La Croisette,
06400, Cannes, France
+33 (0)4 92 99 84 22
Monday - Saturday, 9am - 7pm

Lost & Found in Cannes
Lost & Found Office in Cannes
11, Avenue Saint Louis,
06400, Cannes
+33 (0)4 97 06 40 00
Monday - Friday, 8am - 6pm

Lost & Found at the Festival
Reception of the Organiser's Office, to the left of the Palais I stairs.

Luggage Storage
Our left luggage can be found next to our Contractor Hut, which is just between Badge Collection (Gare Maritime) and the Barriere Casino.

Still got questions?

Get in touch with the Delegates team so we can further assist you. We’re available via phone, email and live chat and will get back to you within 1 working day.

+44 0 20 7046 1155

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You may also find our booking support, help & FAQs useful if you have questions about your booking.

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