FAQ - Frequently Asked Questions

The questions we're most often asked about the Festival.

ABOUT THE FESTIVAL

Where does the Festival actually take place?

The heart of Cannes Lions is the Palais des Festivals. It's the same location where the Cannes Film Festival is held and it’s easy to find – simply look out for the white building on the seafront.

What is the Palais and Palais II?

Palais I is the larger of the two buildings, connected to Palais II by The Terrace. Both are part of the Palais des Festivals.

Where do I get a map?

You can download a map of Cannes Lions here.


REGISTRATION AND FESTIVAL ACCESS

What do I need to bring with me to collect my badge?

You'll need your confirmation or barcode email and photo ID (passport or driving licence) to collect your badge. Find more information here.

When does registration open?

Pre-registration opens at 8am on Sunday 16 June, so you can collect your badge on Sunday if you’d like to, but the Festival begins on Monday 17 June. Find more information about Festival registration here.

What does my Pass include?

There are over 16 types of passes, so you’ll need to check which pass you have to find out what’s included in your Festival experience. You can check on your confirmation email or find more information here


FINDING YOUR WAY AROUND

How do I book a Guided Tour of the Festival?

Simple! Book a tour here or just show up. The tours are around 30 minutes long and you'll have the chance to get to know Cannes Lions with one of our Festival Insiders. We'll offer up tips on how to make the most of your experience and the tours are also a great way to meet people.

Where are the beaches?

There are two beaches that host Cannes Lions sessions and events – The Cannes Lions Beach and the Palais Beach, each with their own programme. There are also beach activations going on as part of the official Festival Fringe.

What is the Festival Fringe and where does it happen?

The Festival spills out into the city and you’ll find official Festival Fringe events taking place along the seafront – known locally as the Croisette. Many of the beaches play host to talks, events and parties during the week, too. You can find a full programme of Fringe events on the Cannes Lions App – available to download on IOS or Android.

What is Cabana Town?

An exciting series of Cannes Lions partner activations take place both along the Croisette and inside the Palais. Cabana Town and Beach Town are located outside the Palais. See more information here.

Is Uber available? How much do taxis usually cost?

While Uber is available in Cannes, most people walk around. If you’re looking for transfers from and to the airport, Le Préfet des Alpes Maritimes has introduced a fixed rate of €80 (inclusive of VAT) for journeys by local taxi to and from Nice airport and Cannes city centre.

What are the best restaurants to go to? Where can I get the best deal?

There are lots of great places to eat within walking distance of the Festival, from small food kiosks with fast food to 5* restaurants, and we have special deals with fixed prices on lunch for Cannes Lions delegates. You can find more information here.

What currency can I use?

Euros. Many restaurants and stores also accept credit or debit cards.

Who can I contact if I have any questions?

We have a dedicated team on hand to answer your questions. Find an Info Desk located at Registration or in the Palais. Alternatively, get in touch at registration@canneslions.com.

What is the ClubHouse? How can I access it?

The ClubHouse is a lounge sponsored by Tencent. Platinum and Gold pass holders can access it. See more information here.


ABOUT THE PROGRAMME

What’s the best way to find the sessions that I’ll find most interesting?

You can see the full five-day line-up of sessions on the Festival programme, available on the Cannes Lions website or App. The programme is your guide to all Cannes Lions content, and you can filter by day, track, theme, venue and event type to find the sessions that are going to work best for you. For example, you might filter by Cannes Lions Beach, The Terrace or Awards Shows.

This year, the programme includes 300 sessions featuring over 600 speakers, and that covers everything from mainstage talks to more intimate workshops. You’ll need to make sure that you’re planning your time effectively if you want to get the most out of the content.

For Cannes Lions 2019, we introduced ten Themes which you can use to help you understand which sessions are going to give you what you need. Each of the themes addresses a key area of challenge in the marketing communications space, covering all corners of the industry – from winning in the digital economy to balancing profit & purpose. You can also use our nine Tracks to navigate content: Communication, Craft, Entertainment, Experience, Good, Health, Impact, Innovation and Reach.

Are any of the Festival sessions or events private, or do I have access to everything?

A Complete Pass entitles you to all content and events featured in the Cannes Lions Festival programme – available on the website or the App. However, some of our partners may be hosting invitation-only events outside of the Palais or along the Croisette.

Is there a way to catch up on a session that I missed?

Your Complete Pass entitles you to two weeks of access to the Digital Pass, available to watch a selection of sessions from the Lumiere and Debussy Theatres live or on demand from your laptop, mobile or desktop from Monday 17 June. The Digital Pass content includes up to eight main stage sessions from each day of the Festival, so you’ll be able to catch up on many of the most popular sessions that you missed.

You can access all talks from across the Festival on the The Work – The Digital Home of Cannes Lions. You can also smart search videos of all the stage talks using IBM Watson technology. Access is free until 15 July.

What is CLX? Can I attend?

CLX is an immersive experience – new to the Festival in 2019 and focused on exploring the future of content and technology. From Tuesday – Wednesday, CLX is an invitation-only event. From Thursday – Friday, all delegates are invited to enjoy interactive installations hosted by Activision Blizzard, Adobe, Amazon and Huge, iHeartRadio, Wondery and Stitcher, Microsoft, NBCUniversal and TikTok.


ABOUT NETWORKING

What’s the best way to network at Cannes Lions?

Head to a session in our series of curated Meet Ups, do business in the Networking Lounge, get connected on the Cannes Lions Beach or close a deal at the official Closing Party. You can find more information about the Festival’s best networking opportunities here.

How do I get into the Cannes Lions Closing Party?

All delegates have access to the Cannes Lions Closing Party. There are often other parties and dinners going on over the week of the Festival (some of them invitation-only), so check social media, make your own contacts and listen out.

Can I find out if other delegates from my country are coming to the Festival?

You can always ask your Cannes Lions Local Representative or check the networking tool on the App.

Where does Happy Hour happen?

Enjoy a drink and mingle with people from all corners of the creative industry. Happy Hour happens daily from 17:00 – 18:30, outside on The Terrace on Monday, Tuesday, Thursday and Friday, and in the CLX space in Palais II on Wednesday.


ABOUT THE APP

I am having problems with the Cannes Lions App – who can I contact for help?

We have a team dedicated to helping you troubleshoot if you’re having problems with the App. Please contact appsupport@canneslions.com or find help here

Can I build a schedule in the App?

Yes – you can browse the programme, filter sessions by theme, location or format and save your favourites to build your own personalised schedule. Plus, save notes, rate speakers and search for and connect with other Cannes Lions delegates.


THE WORK

Where can I find the shortlists and winners?

The shortlists are announced on our digital platform, www.lovethework.com, listed in the Lions Daily publications or you can visit us in The Work & Awards Hub in the basement of Palais I.

Can I take a tour of the work?

An exhibition of over 30,000 entries sits at the heart of the Festival. If you want to find out more about this year’s work and get behind the ideas that won, you can take a guided tour through the exhibition in the Basement of Palais I. Places are limited, so you’ll need to book here to take a 30-minute tour with commentary from a Jury President or industry legend and the opportunity to ask questions. Book your tour of the work here.


THE AWARDS SHOWS

Where are the Awards Shows?

Awards Shows take place each evening of the Festival week in the Lumiere Theatre. Find the full line-up here.

Awards Shows are always popular, so make sure you get there early to guarantee a seat. If we don’t have any seats available, you can watch a live stream from the Debussy Theatre. Gold and Platinum Pass holders can also skip the line.


OTHER TIPS

What do I wear to the Festival?

Everything goes in Cannes, really. Daytime dress is usually more casual and creative, and people tend to dress up a little more for the Awards Shows and the Closing Party. Remember: wear comfortable shoes! You can take a look at our Pinterest board for more inspiration.

Shall I bring a swimsuit?

Sure! There are lots of brand activations on the beaches, although it’s worth keeping in mind that they do all have their own individual rules when it comes to swimwear. You might even find time to go for a swim…

What kind of adaptor do I need to pack?

There are two plug types in France, types C and E. Type C has two round pins and type E is the has two round pins and a hole for the socket’s male earthing pin. France operates on a 230V supply voltage and 50Hz.

Do you have charging stations for my phone around the Palais?

Yes, we have some charging stations around Palais I. Please ask any of the staff members to find them. It’s also a great idea to bring a power pack with you!

What do I do in the case of an emergency?

In the event of an accident or incident taking place in the Palais des Festivals please find a member of Cannes Lions staff who will be able to assist. We have a medical team in the Palais des Festivals at all times. Outside of the Palais des Festivals area you can phone 112 from any mobile or telephone to be put through to the French Emergency Services. Find out more about health and safety here.

Where can I buy special Cannes Lions merchandise to take home?

You can purchase merchandise (including notebooks, pens, toys and clothing) in the Cannes Lions store located in the basement of Palais I.

Do you have any exercise or wellness events going on over the week of the Festival?

Running along the Croisette is a popular morning activity, plus there are also CrossFit opportunities with OracleFit and Morning Mindfulness sessions with Novartis. Check out the official Fringe. If you are a First Time Delegate, there's a #morning_runners channel on the Slack Group.

Can I tag Cannes Lions on social?

Yes! Follow us here:

If you have any other questions, feel free to get in touch at insidersguide@canneslions.com.