festival / booking support / Upgrades and Downgrades

Upgrades and Downgrades

In case you want to change the type of pass you have purchased.

Can I upgrade/downgrade a delegate pass?

You will be able to upgrade a delegate pass via the My Orders section of your My Account area. You will need to go to the Purchased Orders section, click on Options and select Change Order. From there you can select the option you would like to upgrade to and the pass will move back to your Pending Orders section. To complete your upgrade, you will need to proceed to checkout in order to pay the difference.

To downgrade a pass, please contact us. Please note our cancellation policy also applies to downgrades. Refunds and credits will not be issued for downgraded delegate passes.

If your passes are booked through Commercial Partnership, please work with your Account Manager as this is managed separately.

How much does it cost to upgrade a delegate pass?

If you decide to upgrade a delegate pass, you will only have to pay for the difference in price between the two passes. If you need assistance, contact us and we will be happy to assist.

When is the latest I can upgrade/downgrade a delegate pass?

You can upgrade/downgrade a delegate pass (subject to availability) up until the last day of the Festival, Friday 23 June 2023.

Please note that from Sunday 18 June 2023, you will only be able to upgrade or downgrade a pass onsite at the Festival at the registration desk.